Shipping & Returns
We want you to love your Charm Girl piece. Here's everything you need to know about getting it to you — and what to do if it's not quite right.
Shipping
Free Standard Shipping
We offer free standard shipping on all U.S. orders. No minimums, no codes needed — it's on us.
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping (U.S.) | 5-7 business days | Free |
| Express Shipping (U.S.) | 2-3 business days | $9.95 |
| Overnight Shipping (U.S.) | 1 business day | $19.95 |
| International Shipping | 10-15 business days | Calculated at checkout |
Processing Time
Orders are processed within 1-2 business days. Once shipped, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.
Business days are Monday through Friday, excluding holidays.
When Will My Order Arrive?
Most U.S. orders arrive within 5-9 business days from the date of purchase (1-2 days processing + 5-7 days shipping).
Need it faster? Choose express or overnight shipping at checkout.
Order Tracking
Once your order ships, we'll send you an email with your tracking number. You can also check your order status anytime by logging into your account or clicking the link in your shipping confirmation email.
International Orders
We ship worldwide! International shipping rates and delivery times vary by location and are calculated at checkout.
Please note:
- International customers are responsible for any customs fees, duties, or taxes required by their country
- Delivery times may vary due to customs processing
- Tracking may be limited in some countries
Returns
Our Promise
We want you to be completely happy with your purchase. If something isn't right, we'll make it right.
30-Day Return Policy
You have 30 days from the date of delivery to return your item for a full refund or exchange.
To qualify for a return:
- Item must be unworn and in original condition
- Item must be in its original packaging
- Item must not be personalized or custom-made
How to Start a Return
- Email us at hello@charmgirl.com with your order number and reason for return
- We'll respond within 24 hours with a prepaid return label (U.S. orders)
- Ship it back using the label provided
- Get your refund within 5-7 business days of us receiving your return
That's it — easy and hassle-free.
Refunds
Once we receive and inspect your return, we'll process your refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your bank.
Refund breakdown:
- Full product price — yes
- Original shipping cost (if applicable) — yes
- Return shipping — free for U.S. orders
Exchanges
Want a different size or style? No problem.
Email us at hello@charmgirl.com and we'll set up your exchange. We'll ship your new item as soon as we receive your return — or right away if you'd prefer (we'll just place a temporary hold for the new item).
Damages & Issues
Something Arrived Damaged?
We package everything with care, but sometimes things happen during shipping. If your item arrives damaged:
- Take a photo of the damage
- Email us at hello@charmgirl.com within 48 hours of delivery
- We'll send a replacement right away — no need to return the damaged item
Wrong Item?
If we made a mistake and sent the wrong item, email us and we'll fix it immediately. We'll send you the correct item with expedited shipping at no extra cost.
Missing Package?
If your tracking shows delivered but you haven't received your package:
- Check with neighbors or household members
- Look for a delivery notice or check any safe spots the carrier may have left it
- Wait 24 hours (sometimes tracking updates before actual delivery)
- Contact us if it still hasn't arrived — we'll work with the carrier or send a replacement
Gift Orders
Gifting? We've Got You.
All orders ship in our signature Charm Girl packaging — beautiful enough to gift as-is.
Gift options:
- Leave the price off the packing slip (select "This is a gift" at checkout)
- Ship directly to your recipient with a gift message
- Add gift wrapping for $5
Gift Returns
If you received a Charm Girl piece as a gift and need to exchange it, no problem. Email us and we'll help you swap it for something you love. We'll issue an exchange — no gift-giver notification, no awkwardness.
Frequently Asked Questions
Can I cancel or change my order? If your order hasn't shipped yet, yes! Email us as soon as possible and we'll do our best to make changes. Once an order has shipped, we can't cancel it, but you can return it when it arrives.
Do you offer free returns? Yes — return shipping is free for all U.S. orders. International customers are responsible for return shipping costs.
How long do I have to return something? 30 days from the date of delivery.
Can I return sale items? Yes, sale items can be returned within 30 days for store credit.
What if my item breaks after wearing it? We stand behind our quality. If your piece breaks under normal wear within 6 months of purchase, email us with a photo and we'll replace it.
Do you ship to P.O. boxes? Yes, we ship to P.O. boxes via USPS.
Contact Us
Have a question we didn't answer? We're here to help.
Email: hello@charmgirl.com Response time: Within 24 hours (usually much faster)
We're a small team that genuinely cares about your experience. If something's not right, just tell us — we'll fix it.
— The Charm Girl Team